Delivery and Returns Policy

Delivery Options:

Next Working Day Delivery (Order Before 3pm – Mon-Thurs) Excludes Highlands and Islands  – £5.99

Saturday Delivery (Order Friday Before 3pm) Excludes Highlands and Islands  – £7.19

International Delivery: £20

Returns:

If you change your mind about a product or find the size isn’t quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery. Sale items are non refundable. All items must:

  • Be unwashed
  • Have all labels attached
  • Be unused/ not worn
  • Have no make­up, fake tan or other marks.

Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer’s expense.

The Specifics

  • If you happen to receive a damaged/faulty item and would like a refund, please state the fault on your returns note which you include inside the parcel. We will then examine the returned product and notify you of any refund you are entitled to via email as soon as possible.
  • We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.
  • Some products are non-returnable for hygiene reasons -this applies to Jewellery and may not be indicated in the product description.
  • All returns must be sent to our Coatbridge Warehouse, either by hand or postal delivery. We do recommend using a recorded delivery service, to ensure your parcel is returned safely to us.
  • Our Coatbridge warehouse is open Monday – Friday 10am-4pm
  • Please note the original delivery cost is non-refundable, with exceptions where the item was delivered damaged or incorrectly by us.
  • If your order is returned by the courier we will deduct the cost of delivery back to us from your refund.
  • For exchanges, please return your items for a refund and place a new order with the items you wish.

Our warehouse address is:
Unit7 Coatbank Way
Coatbridge
ML5 3AG

If you have any questions regarding our return policy please contact cs@libellulaboutique.co.uk.
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